Below is a link to the Charter-mandated evaluation of DWP that’s done every five years. Navigant is the consultant that performed the work. It’s almost 600 pages so we've included the 10-page Executive Summary…..and in case you haven’t already seen it there’s also a link to yesterday’s Daily News story about the survey.
Items of particular interest to you might include Community Outreach Section 10, Section 9 Customer Service, and Section 8 Rates Benchmarking.
- Industrial, Economic and Administrative Survey (581 pages)
- 10-Page Executive Summary
- Daily News Story re DWP IEA Survey
Feel free to send your thoughts, questions, comments, suggestions to:
Greg Bartz, LADWP Community Liaison
City Council Districts 4, 6, 7 & 13
East Valley & North Central L.A. Areas